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Return Policy & Product Guarantee

 If you are dissatisfied with a purchase simply return it within 90 days for a full refund on PURCHASE PRICE (shipping costs are not refundable). Shade USA does not pay for the cost to return items. Products returned must be unused and in resale condition and are subject to the following conditions and restrictions:

  • Products which may be defective or damaged in shipping will be replaced or refunded at the discretion of Shade USA.
  • Our refund policy does not cover products damaged due to neglect, improper usage or application, wind damage or other acts of nature. Our refund policy does not cover products which are special ordered or imprinted on the customer's behalf.
  • Our refund policy only covers products intended for private use and does not cover products intended for commercial, public or rental usages.
  • Shade USA reserves the right to make a selection on the customer's behalf in order to expedite the shipping process if a particular color or design of a product has not been included with the customer's order.
  • Returned packages are subject to a 10% restocking fee.
  • UPS now charges shippers for packages returned as "Refused". Orders returned as "refused" will be credited less the return shipping fees and the aforementioned stocking fee.
  • To schedule a pick up from United Parcel Service: 1-800-PICK-UPS

Please be sure to use our convenient Return Form prior to  returning items. No credit will be given without this form included.

Returned items may be shipped to: Shade USA returns 6730 S. 161st Place Ave Gilbert, AZ 85298.

 

 

 

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Questions regarding this product? Click here and drop us a line. Please allow 24 hours for a response.

customerservice@shadeusa.com

CUSTOMER SERVICE: (480) 600-3126 

MESSAGE/FAX: (480) 497-9068

9-5 M.S.T. Monday-Friday (voice mail anytime)

Home offices: Gilbert, AZ

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